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Frequently Asked Questions

1. Can I Track my Order?

Ans. All orders can be tracked two days after the order has been placed through our tracker available on the homepage. However if you are unable to track anything, simple reach us through email and we will update your tracking status. Our email is Alternatively, we offer live support through instagram account @onspectrum.

2. How Long does it take to receive my item?

Ans. All items come with a shipping guarantee and can take anywhere from 1-3 weeks. These products are shipped from various warehouses and you will be notified of all updates. You can instantly receive updates by connecting with us on instagram at @onspectrum.

3. Is my payment secure?

Ans. 100%. We use secure servers across all payment methods. Paypal, Google Pay or Other check out methods are secure by high level encryption and WE NEVER HAVE ACCESS TO YOUR PAYMENT INFO EVER.